Effective on: May 26, 2022
Introduction and Scope
IT Expert Resource (“we”, “us”, “our”) takes the protection of personally identifiable information (“Personal Data”) very seriously. IT Expert Resource assists in the provision of lead generation services, including content syndication, data analytics and email marketing (collectively, the “Lead Generation Services”). This Privacy Notice (the “Notice”) addresses Personal Data collected via our website and in connection with our Lead Generation Services. This Notice does not apply to Personal Data we collect by other means, such as Personal Data of our employees.
Categories of Personal Data
We may process the following types of Personal Data:
biographical information, such as first and last name and date of birth; and contact information, such as email address, phone number, postal address, and country of residence postal;
employment information, such as industry, job title, company name, department name, or company size; and
business contact information, such as company email address and postal address; and public LinkedIn profile.
device, internet and mobile information such as the hardware model, operating system version, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number);
geo-location information when you use our website and Lead Generation Services; and/or
records and copies of your correspondence (including e-mail addresses), if you contact us. This may include call recordings where we monitor and record such calls for staff training or quality assurance purposes.
How We Receive Personal Data
We may receive your Personal Data when:
you provide it directly to us through our websites;
our clients (including their employees, contractors, and other representatives) provide it to us;
we receive it from other companies within our corporate group;
our service providers provide it to us;
we purchase lists of individuals who might be interested in becoming customers of our clients;
you provide it on publicly accessible sources, such as on LinkedIn or your company website; or
such information is captured as cookies, as outlined in the “Cookie” section below.
Purposes of Processing
We may process your Personal Data for the purposes of:
responding to your requests or questions; and
sending you promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, and events; and providing other news or information about us, and the Lead Generation Services; and
to verify your identity and prevent fraud or other unauthorized or illegal activity.
Basis of Processing
We may process your Personal Data on the basis of:
our legitimate interests in providing Lead Generation Services to our clients;
the need to comply with the law; or
any other ground, as required or permitted by law.
Where we process your Personal Data based on your consent, you may withdraw it at any time. However, this will not affect the lawfulness of our processing before you withdrew your consent. It will also not affect processing performed on other lawful grounds.
When the purposes of processing are satisfied, we will delete the related Personal Data within six months, unless applicable laws require otherwise.
Sharing Personal Data with Third Parties
We may share Personal Data with our affiliates and clients, as well as with our service providers who process Personal Data on our behalf and who agree to use the Personal Data only to assist us in providing our services to our clients, or as required by law. Our service providers may provide:
application hosting services;
cloud storage services;
business productivity services;
communication services and software;
email verification software;
customer relationship management (CRM) software; and
contact verification and data enrichment services.
Some of these third parties may be located outside of the United States. However, before transferring your Personal Data to these third parties, we will either ask for your explicit consent or require the third party to maintain at least the same level of privacy and security for your Personal Data that we do. We remain liable for the protection of your Personal Data that we transfer or have transferred to third parties through our designated data transfer mechanism, except to the extent that we are not responsible for the event that leads to any unauthorized or improper processing.
Some of these third parties may be located outside of the European Union or the European Economic Area. In some cases, the European Commission may not have determined that the countries’ data protection laws provide a level of protection equivalent to European Union law. We will only transfer your Personal Data to third parties in these countries when there are appropriate safeguards in place. These may include the Standard Contractual Clauses (“SCCs”) as approved by the European Commission. The SCCs are formally integrated into our agreements with third parties that we share EEA Personal Data with, and third parties on whose behalf we receive EEA Personal Data.
Other Disclosure of Your Personal Data
We may disclose your Personal Data to the extent required by law, or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). We may also disclose your Personal Data if we sell or transfer all or some of our company’s business interests, assets, or both, or in connection with a corporate restructuring. Finally, we may disclose your Personal Data to our subsidiaries or affiliates, but only if necessary for business purposes, as described in the section above.
We reserve the right to use, transfer, sell, and share aggregated, anonymous data for any legal business purpose. Such data does not include any Personal Data. The purposes may include analyzing usage trends or seeking compatible advertisers, sponsors, and customers.
If we have to disclose your Personal Data to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of your Personal Data.
We use session and persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies may remain even after you close your browser, but always have an expiration date. Please refer to the policies of these third parties to learn more about the way in which they collect and process information about you.
If you would prefer not to accept cookies, you can change the setup of your browser to reject all or some cookies. For more information, please visit https://www.aboutcookies.org/.
You may also set your browser to send a Do Not Track (DNT) signal. For more information, please visit https://allaboutdnt.com/.
Data Integrity & Security
We have implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect Personal Data from unauthorized processing. This includes unauthorized access, disclosure, alteration, or destruction.
If we process your Personal Data, you may have the right to request access to (or to update, correct, or delete) such Personal Data. You may also have the right to ask that we limit our processing of such Personal Data, as well as the right to object to our processing of such Personal Data. You may also have the right to data portability, meaning that you can request that your data be transferred to you in a structured, commonly-used and machine-readable format.
We sometimes use computers to study your Personal Data. We might use this Personal Data so we can attempt to predict your buying behavior and interests. For decisions that may seriously impact you, you have the right not to be subject to automatic decision-making, including profiling. But in those cases, we will always explain to you when we might do this, why it is happening and the effect.
If you object to our processing of your Personal Data, we will stop processing the relevant Personal Data unless: (i) we have compelling legitimate grounds for the processing that override your interests, rights, or freedoms; or (ii) we need to continue processing your Personal Data to establish, exercise, or defend a legal claim.
IT Expert Resource has limited rights to access Personal Data our service providers submit to us. Therefore, if you contact us with such a request, we will forward your request to that service provider and provide any needed assistance as they respond to your request.
If we have received your Personal Data in reliance on the Privacy Shield, you may also have the right to opt out of having your Personal Data shared with third parties and to revoke your consent to our sharing your Personal Data with third parties. You may also have the right to opt out if your Personal Data is used for any purpose that is materially different from the purpose(s) for which it was originally collected or which you originally authorized. To submit these requests or raise any other questions, please contact us by using the information in the “Contact Us” section below.
Privacy of Children
The Services are not directed at, or intended for use by, children under the age of 13.
EU-U.S. and Swiss-U.S. Privacy Shield Frameworks
For Personal Data processed in the scope of this Notice, the data controller complies with the principles of the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework (the “Privacy Shield”), as adopted and set forth by the U.S. Department of Commerce regarding the processing of Personal Data transferred from the European Union, or Switzerland to the United States, or otherwise received in reliance on the Privacy Shield.
We commit to maintain adherence to the Privacy Shield Principles with regard to Personal Data that was received in reliance on Privacy Shield and have certified our adherence to the Department of Commerce. We do not currently use the Privacy Shield as our data transfer mechanism from the EEA. We use the SCCs as its primary data transfer mechanism for EEA Personal Data.
U.S. Regulatory Oversight
IT Expert Resource is subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
European Union Supervisory Authority Oversight
If you are a data subject whose Personal Data we process, you may also have the right to lodge a complaint with a data protection regulator in one or more of the European Union member states.
Changes to this Notice
If we make any material change to this Notice, we will post the revised Notice to this web page. We will also update the “Effective” date.
If you have any questions about this Notice or our processing of your Personal Data, please write to us by email at firstname.lastname@example.org or by postal mail at:
IT Expert Resource
Attn: Paul Hong, COO
316 California Ave. #34 Reno NV 89509
Please allow up to four weeks for us to reply.